Frequently Asked Questions
How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.
What payment methods do you accept?
We accept bKash online payment and Cash on Delivery (COD) across Bangladesh.
How long does delivery take?
Inside Dhaka: 1-3 business days. Outside Dhaka: 3-7 business days. Delivery times may vary based on your location and courier availability.
Can I return or exchange an item?
Yes! We have a 7-day return policy. Items must be unused with original tags. Visit our Return & Refund Policy for details.
How do I track my order?
Once your order is shipped, you'll receive an SMS with a tracking link. You can also use our Track Order page.
Do you have a physical store?
We are currently an online-only store, delivering across all 64 districts of Bangladesh.
How can I contact customer support?
Email us at support@neonman.com or call +880 1XXX-XXXXXX. You can also use our Contact page.